COMMUNICATION CHANNELS AND MAIN CONCERNS OF STAKEHOLDERS
Contact person
Mr. Chen
E-mail
The communication situation is reported in the board of directors
Date of last report: May 3, 2024
| Stakeholders | Importance to ALLTOP Technology | Communication channels and frequency | Main issues | Communication situation and focus |
|---|---|---|---|---|
| Employees | Adhere to the core value of "people-oriented", attract outstanding talents from all over the world, provide comprehensive salary, benefits and training, give full play to the potential of employees, and achieve the greatest operational results. | ♦ Quarterly - labor-management meetings、Welfare Committee Meetings ♦ Every six months - Performance Appraisal ♦ Irregularly - Diversified education, training and courses (including occupational safety and health) ♦ Permanent- Internal employee email、Communication channels for opinions and complaints、Sexual harassment complaint hotline | ♦Corporate governance and sustainable development ♦Occupational safety and health management ♦Talent development and training ♦Talent attraction and retention ♦Information security and customer privacy | ♦ Labor-management meetings are held 4 times a year、15 times of employee welfare committee meetings. ♦ Annual performance appraisal 2 times ♦ Comply with the relevant implementing rules of the Personal Data Protection Act. ♦ Provide information security awareness training for all employees every year. |
| Clients | Customer service is one of the core values of ALLTOP Technology. We listen to customer needs, provide high-quality products and technical solutions, and establish long-term relationships of mutual trust. | ♦ Permanent - Company Service Hotline、Contact persons for each department、ESG Committee ♦ Normality - ALLTOP Official Website ♦ Irregularly - Annual Customer Satisfaction Survey | ♦Corporate governance and sustainable development ♦Operational performance ♦Integrity management and anti-corruption ♦Information security and customer privacy | ♦ The customer satisfaction survey results are all satisfactory. ♦ 201 cases of group customer services have been closed respectively. ♦ Comply with any confidentiality and non-disclosure agreements. |
| Suppliers / Contractor (Outsourcer) | The supply chain is an important partner for companies to practice sustainable development. We work with it to promote environmental protection, responsible procurement and business integrity. | ♦ regularly - Supplier Assessment and Contracts ♦ Irregularly - Manufacturer interview | ♦Operational performance Sustainable supply chain management ♦Integrity management and anti-corruption ♦Information security and customer privacy | ♦ Work with suppliers/contractors to establish green operations. ♦ Regular supplier assessments are conducted to ensure implementation effectiveness, and 19 suppliers were evaluated on-site in 2024. ♦ Cultivate a positive cooperative relationship with them, and everything is legal and in line with business ethics information security requirements. |
| Shareholders / Investors | With the aim of creating the greatest interests for shareholders, we properly utilize funds, ensure the financial stability of the company, and transparently disclose operational and financial information. | ♦ Quarterly - Board of Directors ♦ Quarterly - Annual and quarterly financial reports ♦ Irregularly - The official website sets up an investor zone、MOPS、Shareholder contact person and mailbox ♦ regularly - Shareholders Meeting | ♦Operational performance ♦Corporate governance and sustainable development ♦Integrity management and anti-corruption ♦Risk and crisis management ♦Climate change and adaptation ♦Information security and customer privacy | ♦ The annual shareholders' meeting is held once a year to provide shareholders with an opportunity to participate in and understand the company's operating conditions. ♦ Regularly announce financial (4 financial reports and 12 revenue reports) and corporate governance information (34 pieces of information in total, including media exposure, major news and announcements) to ensure transparency and let stakeholders understand the company's financial status and governance practices. |
| Government/competent authority | Continue to pay attention to the developments of government laws and regulations, fully and actively cooperate with government policies, and strictly abide by laws to build a sound operating system. | ♦ Irregularly - Dedicated hotline, e-mail, meetings, official letters, seminars, public hearings and MOPS to report operational information ♦ regularly - Collection of laws and regulations | ♦Corporate governance and sustainable development ♦Occupational Safety and Health Management ♦Climate change and adaptation ♦Integrity management and anti-corruption (including compliance with laws and regulations) ♦Information security and customer privacy | ♦ Regularly/irregularly disclose the company's operating information through MOPS to ensure transparency and allow stakeholders to obtain relevant information. A total of 50 pieces of information. ♦ Continuously operate occupational safety and health management to ensure the safety and health of employees. ♦ We have listed the issue of climate change as a key concern of the company, and we attach great importance to and are committed to addressing the challenges brought about by climate change. ♦ Regularly collect laws and regulations and communicate them to relevant departments for compliance obligation evaluation. |
| Community/NGO (including international organizations) | The community is the foundation for the company to develop its business. In addition to its operations, the company also actively invests in local development, pays attention to the company's impact on the community or society, obtains social recognition, and makes society a better place. | ♦ Irregularly - Community activities and care, co-organizing charity events, donations and sponsorships ♦ regularly - Regularly collect information on climate change and the environment | ♦Corporate governance and sustainable development ♦Climate change and adaptation | ♦ Actively participate in community activities, care about the needs and development of the local community, and participate in 12 community management committee meetings in 2024. ♦ Actively participate in social welfare activities to support social welfare, education, environmental protection and other fields, give back to the society and care about social issues. In 2024, there have been 12 charity donations, 2 Eden Charity Responses per month, and 12 months of sponsorship of cultural and artistic activities and exhibitions. ♦ The concept of energy conservation is promoted regularly through the TV wall. ♦ Information security (ISO27001) is aimed at stakeholders and international organizations to respond to climate change and extreme weather impacts, avoid equipment damage and loss of important data, and configure UPS uninterruptible power supply systems. |